MS Dynamics 365 Contact Center Features

Transform your traditional contact center into a fully cloud-based, omnichannel experience with Microsoft Dynamics 365 Contact Center. Take advantage of a flexible, usage-based model that scales effortlessly as your business grows. Equip your agents with voice, chat, email, and social channels—all within a single, intuitive Microsoft interface accessible from anywhere. Transitioning to this SaaS-based solution not only reduces infrastructure overhead but also enhances efficiency and fosters innovation through AI-driven insights and automation.

Workflows

Automate simple and complex business processes by easily connecting to enterprise-scale workflows for faster resolution of phone calls.

Unified Customer Insights

Provide agents with a 360-degree view of customer interactions by consolidating Amazon Connect call data within Salesforce, empowering personalized and informed customer interactions.

Automatically transcribe phone calls in real-time so agents can focus on customers.

Real-Time Call Transcription

Omni-Channel Solution

Our solutions cover a spectrum of channels including voice, email, chat, SMS, and video, providing customers the flexibility to engage with their preferred medium.

Integrated Telephony Capabilities

Seamlessly integrate Amazon Connect’s robust telephony features with Salesforce Service Cloud Voice, enabling agents to manage calls directly within Salesforce.

Designed a scalable cloud architecture tailored for a growing contact center, ensuring robust data security and compliance. The solution provided flexibility and reliability to accommodate an increasing volume of customer interactions.

Scalable Architecture Design

Our services

From smooth cloud migrations to complete implementations and dedicated support, we help you leverage the full potential of Microsoft Dynamics 365 Contact Center to transform and elevate your customer engagement.

MS Dynamics 365 CC Migration Services

Simplify your move to the cloud with our comprehensive Microsoft Dynamics 365 Contact Center migration services. We guide you through the transition from legacy systems to a flexible, usage-based Microsoft platform. From IVR configurations and omnichannel routing to CRM integrations, our team ensures a smooth, disruption-free migration. Modernize your customer service with a scalable, AI-powered solution that’s ready for the future.

Amazon Connect Implementation Services

Cloud-based contact center from designing intuitive IVR workflows to integrating seamlessly with Microsoft services and your existing CRM systems — we configure every element for optimal performance, flexibility, and growth. Whether your needs include voice, chat, email, or full omnichannel support, we customize the solution to align with your business goals. Get started quickly with a secure, scalable, and AI-ready platform built for today’s customer expectations.

Keep your Dynamics 365 Contact Center operating at peak performance with our dedicated support and management services. We take care of everything—from system monitoring and issue resolution to optimizing workflows and rolling out new capabilities. Our proactive approach ensures your contact center stays updated, seamlessly integrated, and ready to scale. While you focus on delivering exceptional customer service, we handle the backend with reliability, efficiency, and continuous innovation.

Amazon Connect Support & Management

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