Amazon Connect Features

Seamlessly transition your traditional contact center to a fully cloud-based, omnichannel platform powered by Amazon Connect. Our usage-based model ensures you pay only for what you use, while enjoying 100% scalability to meet evolving business needs. Empower your agents with voice, chat, and email capabilities in one unified interface—accessible from anywhere. By moving to a SaaS-based contact center, you reduce infrastructure costs, streamline operations, and unlock continuous innovation through AI and automation.

Workflows

Automate simple and complex business processes by easily connecting to enterprise-scale workflows for faster resolution of phone calls.

Unified Customer Insights

Provide agents with a 360-degree view of customer interactions by consolidating Amazon Connect call data within Salesforce, empowering personalized and informed customer interactions.

Automatically transcribe phone calls in real-time so agents can focus on customers.

Real-Time Call Transcription

Omni-Channel Solution

Our solutions cover a spectrum of channels including voice, email, chat, SMS, and video, providing customers the flexibility to engage with their preferred medium.

Integrated Telephony Capabilities

Seamlessly integrate Amazon Connect’s robust telephony features with Salesforce Service Cloud Voice, enabling agents to manage calls directly within Salesforce.

Designed a scalable cloud architecture tailored for a growing contact center, ensuring robust data security and compliance. The solution provided flexibility and reliability to accommodate an increasing volume of customer interactions.

Scalable Architecture Design

Our services

From seamless cloud migrations to full-scale implementations and ongoing support, we help you harness the power of Amazon Connect to elevate your customer experience.

Amazon Connect Migration Services

Simplify your transition to the cloud with our end-to-end Amazon Connect migration services. We help you move from legacy contact center systems to a scalable, pay-as-you-go solution powered by AWS. Whether it's IVR flows, call routing, or integrations with CRMs, our team ensures a seamless migration—minimizing downtime and maximizing performance. Future-proof your customer experience with a modern, AI-enabled contact center.

Amazon Connect Implementation Services

Launch a powerful, cloud-based contact center From designing intelligent IVR flows to integrating with AWS services like Lambda, S3, and DynamoDB — we set up your environment for performance, flexibility, and growth. Whether you need voice, chat, email, or omnichannel support, we tailor every component to fit your business needs. Get up and running fast with a scalable, secure, and AI-ready customer engagement platform.

Ensure your contact center runs smoothly with our ongoing Amazon Connect support and management services. From monitoring performance and resolving issues to optimizing call flows and implementing new features — we handle it all. Our proactive approach helps you stay ahead with updates, integrations, and AI enhancements. Focus on your customers while we take care of the backend operations, scalability, and reliability your business demands.

Amazon Connect Support & Management

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