Innovative Cloud Contact Center Solutions
Set up your Cloud Contact Center in just a few clicks and deploy Agents to assist your customers instantly from anywhere. Embrace a strategy based on scalable and resilient technology, allowing you to scale from one to a thousand agents in any location, paying only for usage. Discover the perfect solution with over five years of experience in workloads on Amazon Connect.
Enhanced User Experience
Provides users with a seamless experience regardless of the chosen interaction channel.
Operational Efficiency
Streamline operations with AI and cost-effective solutions for efficiency.
Flexibility and Scalability:
AWS offers services that allow scaling and adapting to changing user and channel demands.
AI Unified Analytics:
Enables integrated analysis of user behavior across all channels, facilitating informed decision-making.
→
→
→
→
Contact Center Solutions
Self-serviced, AI capable cloud-based contact centre
Workflows
Automate simple and complex business processes by easily connecting to enterprise-scale workflows for faster resolution of phone calls.
Unified Customer Insights
Provide agents with a 360-degree view of customer interactions by consolidating Amazon Connect call data within Salesforce, empowering personalized and informed customer interactions.
Automatically transcribe phone calls in real-time so agents can focus on customers.
Real-Time Call Transcription
Efficient Omni-Channel Service
Salesforce Service Cloud Voice enables multi-channel support, allowing agents to handle calls alongside other communication channels, ensuring a cohesive customer experience.
Integrated Telephony Capabilities
Seamlessly integrate Amazon Connect’s robust telephony features with Salesforce Service Cloud Voice, enabling agents to manage calls directly within Salesforce.
Our solutions cover a spectrum of channels including voice, email, chat, SMS, and video, providing customers the flexibility to engage with their preferred medium.
Omni-Channel Solution