Amazon Connect Contact Center Solution

Easy-to-use omni-channel cloud contact center platform that helps companies provide superior customer service at a lower cost.

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Innovative Cloud Contact Center Solutions

Set up your Cloud Contact Center in just a few clicks and deploy Agents to assist your customers instantly from anywhere. Embrace a strategy based on scalable and resilient technology, allowing you to scale from one to a thousand agents in any location, paying only for usage. Discover the perfect solution with over five years of experience in workloads on Amazon Connect.

Enhanced User Experience

Provides users with a seamless experience regardless of the chosen interaction channel.

Operational Efficiency

Streamline operations with AI and cost-effective solutions for efficiency.

Flexibility and Scalability:

AWS offers services that allow scaling and adapting to changing user and channel demands.

AI Unified Analytics:

Enables integrated analysis of user behavior across all channels, facilitating informed decision-making.

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Contact Center Solutions

Self-serviced, AI capable cloud-based contact centre

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Contact Center Solutions

Self-serviced, AI capable cloud-based contact centre

Workflows

Automate simple and complex business processes by easily connecting to enterprise-scale workflows for faster resolution of phone calls.

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Unified Customer Insights

Provide agents with a 360-degree view of customer interactions by consolidating Amazon Connect call data within Salesforce, empowering personalized and informed customer interactions.

Automatically transcribe phone calls in real-time so agents can focus on customers.

Real-Time Call Transcription

Efficient Omni-Channel Service

Salesforce Service Cloud Voice enables multi-channel support, allowing agents to handle calls alongside other communication channels, ensuring a cohesive customer experience.

Integrated Telephony Capabilities

Seamlessly integrate Amazon Connect’s robust telephony features with Salesforce Service Cloud Voice, enabling agents to manage calls directly within Salesforce.

Our solutions cover a spectrum of channels including voice, email, chat, SMS, and video, providing customers the flexibility to engage with their preferred medium.

Omni-Channel Solution